CONTACT
We’re here to help with orders, returns, and product questions.
Please email us with your order number when relevant so we can identify the item quickly and respond with the right next step.
Brand and support
Vale Collective
Operated by Margarida Santarém.
Support email: support@shopvalecollective.com
Business correspondence and eligible-return address:
Vale Collective — Margarida Santarém
Travessa do Miradouro n.º 1A
2610-114 Amadora
Portugal
Returns guidance
Email before sending a return.
This lets us identify the order, confirm the correct address, and tell you whether the item is eligible for return under the applicable rules.
Vale Collective is an online-only store. This address is used for business correspondence and eligible returns.